Helpline 01799 581777

Returns Policy

Unwanted Items

If you simply decide that you no longer want item(s) that you have ordered from us, please contact us within 7 working days from the date that the delivery of your item(s) took place. This will serve as cancellation of your contract with us.

If your order has already been processed or shipped then you must return your item(s) back to us in unused condition at your own cost, with the original invoice labelled RETURNS to the following address:
Diamond Engineering Ltd. 
Shire Hill Industrial Estate
Thaxted Road 
Saffron Walden 
CB11 3AQ

We are unable to refund, credit or exchange any item(s) that are not in re-saleable condition.

We must receive any unwanted item(s) at the above specified address within 14 days of your receipt of them. Any subsequent refund will be processed as soon as possible, but please allow up to 10 working days.

Damaged Items

If you receive your order and any of the item(s) are damaged, please notify us in writing within 48 hours from when the delivery of said item(s) took place.

We may need to collect the damaged item(s) from the delivery address, or on occasion may ask that you return them to us, for which you will be reimbursed. Please do not return damaged items without prior authorisation.